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About KnowHow
Shaped by real organisational needs. Evolved with the people who use it.
KnowHow brings more than 20 years of learning technology and implementation experience to a connected platform for learning, performance, skills and development. The way we work is practical: understand the organisation, shape the solution around its needs, enable the people who will use it and keep improving from there.
UnderstandPriorities, users and operating context.
ConfigureRoles, workflows and requirements.
EnableTraining, adoption and go-live.
ImproveFeedback, support and evolution.
A company shaped by practical delivery
Experience matters most when it keeps evolving.
KnowHow's experience has been built through the practical work of implementing, supporting and improving learning and people-development technology with organisations over time.
The platform has grown beyond a traditional LMS into a connected environment spanning learning management, performance development, skills and competency development, assessments, events, reporting and administration.
That evolution is deliberate. Client feedback and ongoing engagement remain an important input into the product roadmap, helping the platform respond to real operational needs rather than a fixed feature agenda.
Delivery modelCustomer Experience, implementation, technical, development and support capability stay connected throughout the client relationship — from discovery and configuration through go-live and ongoing improvement.
How we choose to work
Practical principles, not corporate slogans.
The strongest themes in KnowHow's delivery evidence are also the principles we want clients to experience in the relationship.
Start with the organisation, the people, the current process and the outcome that needs to improve.Context before configuration
Use configuration, roles, permissions and workflows to support how the organisation needs to work.Fit over unnecessary complexity
Implementation does not end when access is switched on. Training, responsive support and continuity matter.Partnership beyond deployment
Use feedback, usage insight and structured review to improve both the implementation and the product over time.Review, learn and improve
Client-informed product development
The roadmap stays connected to real work.
KnowHow is actively developed. Continuous client engagement helps surface pain points, priorities and opportunities that can inform future product decisions.
Client feedback helps shape the roadmap, giving KnowHow a practical view of how the platform is being used and where future improvements can add value.
01
Listen
Capture needs, friction and new priorities through ongoing engagement.
02
Evaluate
Consider customer value, wider relevance, effort and fit with the platform direction.
03
Build & release
Develop, test and introduce improvements through the product lifecycle.
04
Learn again
Use feedback and practical adoption to guide the next iteration.
Local roots. Broader experience.
South African base. Broader experience.
KnowHow operates from Cape Town and supports organisations with different structures, workforce needs and implementation contexts.
That combination of local understanding and international project experience has helped shape a platform that can be configured around different organisational models rather than assuming every client works the same way.
HEADQUARTERED INCape TownKnowHow
01
South African baseLocal context and direct client engagement.
02
International projectsExperience supporting delivery across markets.
03
Different operating modelsConfigured around organisational context.
The people behind KnowHow
Leadership that stays close to the product and the client.
KnowHow's leadership combines customer, product, commercial and technical experience — with direct involvement in how the platform is shaped, implemented and supported.
RK
Director: Customer Experience & Strategy
Richard Kleyn
Customer, product and commercial leadership
Richard leads KnowHow's customer and product strategy, working with organisations to translate learning, performance and workforce-development needs into practical technology solutions. His background spans product management, enterprise implementation, customer experience, software quality and commercial decision-making across South Africa and international markets. Before his current role, he led product support and testing for enterprise software and earlier worked in strategic finance in the UK. At KnowHow, he is closely involved in product direction, client engagement, implementation planning and the ongoing evolution of the platform.
Customer StrategyProduct DirectionEnterprise ImplementationCustomer ExperienceCommercial Insight
DC
Director: Information Technology
Darryl Culverwell
Technology, architecture and delivery leadership
Darryl is a senior technology leader with more than 20 years of experience designing, architecting and delivering secure, web-based enterprise software. As Director: Information Technology, he leads the technical direction of KnowHow and has played a central role in the platform's architecture, development, configuration, implementation and ongoing evolution. His experience includes leading development teams, full delivery lifecycles, global SaaS rollouts and work in regulated and data-sensitive environments. Earlier roles span architecture leadership, development management and enterprise systems development.
Platform ArchitectureTechnical StrategyProduct DevelopmentSaaS ImplementationSecure Data Environments
A culture of continuous improvement
Quality is a process, not a finish line.
KnowHow's formal quality-management approach is built around documented processes, review, measurement and continuous improvement. That principle carries into how we think about the platform and client delivery as well.
PlanImplementReviewImprove
About KnowHow
Technology is only part of the relationship.
The other part is understanding what you are trying to improve, shaping the right approach and staying close enough to help it work in practice.